Security experts tell us that, among the other thousand things you have to remember, you must not trust incoming phone calls, because that could be anyone on the line. The problem is that every phone call is "incoming" to one of the parties involved. There was a case recently where a man managed to get the phone for a pizza place redirected to his phone, where he started taking credit card details for "pre-payment". So who's to blame? The phone company trusted the incoming call to make the changes, but if the phone line in question is broken anyway, they can't call out to confirm. And what if they did? The pizza place shouldn't trust the incoming phone call either and we're back to square one.
Mokalus of Borg
PS - I don't know how to solve this one.
PPS - Perhaps we need more couriers.
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