I just love the Boing Boing use of the phrase "Sony Anti-Customer Technology" to refer to the recent debacle. For those not in the know, Sony shipped some CDs that installed malicious, dangerous and intrusive software when inserted into a computer, and, as a result of their shortsightedness and hubris, been subject to a very large backlash, including lawsuits.
Mokalus of Borg
PS - For any big businesses reading this: customer does not mean criminal.
PPS - I like the phrase "anti-customer" so much that I think I'll start using it all the time.
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