For some of us, our expectations of technology are lower than average in terms of reliability, but higher in terms of potential. This tends to be the attitude among tech workers. We think bigger, but expect less day to day. For people who just need to use it day to day, the opposite seems to be true: they expect it to be very reliable, but can imagine a lot less of what technology could do for them. I guess they just wish it would work properly today, rather than thinking ahead to tomorrow.
Mokalus of Borg
PS - Because if you can't rely on it today, how can you do so tomorrow?
PPS - And if it never does anything new, what's the point?